In Customer Care, we play a meaningful role in customers’ lives by making sure they feel supported, understood and confident at every step of their insurance journey. We don’t just provide help — we build trust, keep their policies accurate and up to date, and ensure that when they need us most, we’re ready.

As part of the wider Suncorp Group, we enjoy the best of both worlds: strong local connections here in Aotearoa, backed by the scale, stability and opportunities of a leading trans-Tasman organisation. It’s a place where you can make an impact and be part of a team that genuinely cares.

What you’ll do

• Create positive, meaningful customer experiences through confident inbound and outbound interactions.
• Quickly understand customer needs and deliver simple, effective solutions -resolving issues on the spot whenever possible.
• Support vulnerable customers with empathy and tailored care, making sure everyone feels valued a...