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Job Description
Dealing with incoming calls, post and emails relating to Customer Care.Validating complaints and resolving problems quickly and efficiently, seeking direction where required.Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries.Checking and ensuring work has been carried out to the purchaser’s satisfaction.Updating and maintaining records using Sitestream.Bringing persistent faults to the attention of the Customer Care Manager or Head of Customer Care.Categorising works successfully, ensuring management of costs are minimised.Developing an understanding of the Social Housing Defect Reporting Process, and assisting with logging defects when required.Processing 5-7 Month Purchaser Reports in line with the Your New Home Guide.Attending meetings that may be necessary in the performance of your ...