Work arrangement

Full 5-day work in the office

Key Tasks & Responsibilities

• Responsible for the operation of platform intelligent customer service products, optimizing customer service processes to enhance customer satisfaction and the efficiency of customer service
• Gain deep insights into the Southeast Asian market user characteristics, align with national strategies, and identify localized operation needs through data analysis to improve the intelligent customer service experience
• Collaborate with product, technology, design, and other departments to ensure the effective implementation and continuous iteration of product solutions, promoting the enhancement of platform service capabilities and cost reduction.

Qualifications & Skills

• Bachelor's degree or above, with more than 3 years of experience in operations, preferably with intelligent customer service/chatbot pro...