Patient Scheduler

Hybrid – Columbus, OH (On-site training for the first 90+ days)

2-Month Contract to Hire

Responsibilities:

· Speak with patients to assess their needs through actively listening to their concerns and questions and making appropriate recommendations and clarifications

· Coordinate outpatient appointments across multiple specialties including routine visits, urgent and emergency issues and associated testing

· Work with callers to resolve complex problems by gaining understanding of large-scale operational processes

· Become a subject matter expert, understanding the nuanced processes of determining appropriate appointment needs and provider preferences

· Utilize software systems to facilitate patient interactions

· Provide outstanding customer service to callers through listening, empathy and understanding the needs of each individ...