Job Title: Customer Care Advisor - German & English Speaking

Reporting to: Customer Care Supervisor

Location: Head Office, White City Place, West London

Contract Type: Full time, 37.5 hours per week

About the Role

As a Customer Care Advisor, you are the voice of ME+EM. You will deliver a warm, personalised, luxury‑level service across all channels, ensuring every customer feels valued, supported. You will resolve queries with efficiency and empathy, create seamless experiences, and uphold our brand values through every interaction. From styling guidance to order resolutions, you will enhance the customer journey and play a vital role in strengthening loyalty and long‑term engagement.

Deliver Luxury Service

• Provide outstanding support across phone, email, live chat and social channels in both German and English.
• Resolve customer queries with ownership and confidence, aiming ...