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Customer Care Advisor -Days
Naylor's Equestrian Llp
๐
rochdale, United-Kingdom
Location
rochdale
Posted
June 16, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Job/Role Title: Customer Care Advisor
Reporting to: Customer Care Team Manager
Location: Kingsway
Role Description
Role purpose and scope:
- Positively represent the JD plc brand to our customers through multiple channels, by providing effective and efficient resolutionโs to customer queries.
- Dealing with inbound contact, by various channels including phone, email, social media and live chat; to resolve product related questions, issues or complaints both pre and post order.
- Taking orders by phone and setting clear expectations on delivery timescales when processing telesales orders.
- Providing technical assistance to customers placing orders on the website.
- Provide assistance with product related questions, and helping our customers reach an informed decision on their purchases.
- Communicating information about the companyโs products and services.
- Deali...