📍 Local Job Near You
Customer Assurance - MariBank
MARIBANK SINGAPORE PRIVATE LIMITED
📍
singapore, Singapore
Location
singapore
Posted
June 16, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Job Description
- Independently conduct end-to-end reviews of customer complaints, ensuring all assessments are fair, objective, and aligned with regulatory standards
- Identify root causes of issues through investigation
- Draft and deliver clear, professional, and timely formal responses to customers regarding their case outcomes
- Partner with different teams regarding the investigation and handling of customer complaints and sharing insights from customer feedback
- Recommend policy or process changes based on complaint trends and feedback
- Drive initiatives that enhance the overall customer experience
- Possess Bachelor’s Degree or equivalent
- Prior experience with customer service and/or dispute handling in the banking/financial services sector is preferred
- Excellent verbal and written communication skills
- Ability to multi-task, prioritise ...