Job Description

Miller’s Vanguard’s newly refurbished Operations Centre is a state-of-the-art facility handling 400+ calls per day and is manned 24/7.

Our inbound Customer Assurance Team are the direct liaison with the thousands of stores that we cover both electronically and over the phone offering first line screening support and ensuring all equipment breakdown calls are responded to and updated.

• Working a rotational pattern of 7.00am – 4.00pm and 8.00am – 5.00pm
• Liaising with customers keeping them up to date with the status of their breakdown
• Responding to customer queries accurately where necessary
• Handle and resolving customer complaints in a polite manner
• Providing product and service information to customers
• Logging device breakdown information ensuring all information is correct
• Communicating with other departments within the business
• Working to KPIs
• Call scre...