Key Responsibilities

• Handle customer queries via phone, email, Teams, and online meetings
• Support system setup, testing, and client onboarding
• Monitor client transactions, interfaces, and system error queues
• Investigate and resolve client system/data issues
• Generate reports and analyse data to support client decision-making
• Manage and update support tickets
• Provide user training and system demonstrations
• Liaise with IT Development regarding system enhancements and issues
• Assist with ad-hoc scanner/RFID remote support

Requirements

• Relevant tertiary qualification IT, Supply Chain, Logistics, or related field
• Fluent in German and Eng...