Mobilizes resources across all UL functions and geographies to proactively address and/or solve any problems that impact the fulfillment of UL services and overall customer satisfaction and loyalty. Holistically addresses actionable insights submitted through the Voice of Customer program as well as resolving all formalized complaints. Partners with various Business Unit & Regional Leaders to identify, set plans, and make recommendations for addressing issues and needs of customers
+ Act as a CX culture champion, embedding VoC insights into company processes and decision-making.
+ Partner with internal teams to implement CX enhancements to improve customer experience
+ Supports CX improvement projects and initiatives that positively transform the end-to-end experience
+ Assures the organization integrates the voice of the customer as part of all design activities
+ Acts as the main point of contact for all customer complaints submitted through Voice of Customer surveys,...