Overview

We are looking for a proactive and personable Customer Support Advocate to join our Customer Success Team. This role involves engaging new customers over the phone and guiding them through a qualification process with a concierge approach. We are building a team of individuals who excel in relationship-building, problem-solving, and customer service.

Base pay

$6,000.00/yr - $7,200.00/yr

About StratifyIQ

We are a leading tech-enabled business support company, providing tailored solutions to deliver outcomes, drive profitability, and elevate the customer experience.

Responsibilities

• Engage with customers via phone, email, or text to assess needs and provide tailored support
• Listen actively and resolve inquiries with exceptional customer service
• Deliver conversational, natural interactions even when following a script
• Adapt to shift requirements, including weekends and holidays