Join Graphic Packaging as a Customer Advocate II, managing Canadian accounts with a commitment to enhancing customer experiences. Ensure seamless order fulfillment and proactive communication.
In this role, you will oversee account management for defined Canadian Division clients, utilizing ERP systems such as AS400 for order management and reporting processes. Your responsibilities include maintaining accurate pricing, resolving operational issues, and supporting account managers. You are expected to demonstrate leadership on short-term projects while promoting teamwork and integrity.
Key Responsibilities:
• Manage orders efficiently within the ERP system
• Communicate order statuses to internal and external stakeholders
• Maintain accurate pricing for orders and shipments
• Lead and coordinate short-term projects
• Resolve quality issues related to order fulfillment
Requirements:
• Comprehensive knowledge of customer account management
• Previous experie...