What You'll Do Customer Account Manager (Existing Business) Retain and grow a high-volume portfolio of customers. You'll own renewals, reduce churn, and lead efficient, tech-touch expansion. Report to: Manager/Senior Manager, Existing Business Sales What Your Responsibilities Will Be What your responsibilities will be Manage renewals and retention Lead the full renewal cycle (forecasting, negotiation, order forms) to hit renewal rate, GRR, and churn targets. Identify risk (low usage, support signals, billing issues) and run save plays to stabilize at-risk accounts. Increase efficient growth Surface and close upsell and cross-sell in consideration of customer outcomes. Maintain a high-velocity pipeline and exceed ARR/NRR quotas for your book. Manage a portfolio at scale Orchestrate tech-touch motions to keep customers engaged and realizing value. Prioritize with data: segment book by health, potential, and risk; complete standardized playbooks by segment. Deliver value and advocacy Run ...