We are looking for a proactive and customer-oriented **Customer Experience Professional** to join our Customer Support Organization. In this role, you will act as the primary point of contact for project, supporting Order-to-Cash (OtC) billing process and ensuring excellent customer experience.

You will collaborate with cross-functional teams including Sales, Project managers, administration Finance, and Supply Chain to ensure efficient order processing, issue resolution, and continuous process improvement in an international environment.

+ Manage end-to-end customer billing, including validation, scheduling, and changes
+ Resolve operational issues related to billing issues
+ Cooperate with internal stakeholders such as, Finance, Sales, and Project Managers and Specialists to ensure smooth billing flow
+ Monitor order backlog, reporting, and support month-end and quarter-end activities
+ Maintain process documentation, support knowledge transfer activit...