Job Description

WAVE 1:

We are looking for a detail-oriented and customer-focused Voice & Non-Voice Call Center Representative to join our team. In this role, you will communicate with customers primarily through Calls , chat, email, and ticketing systems —no phone calls involved. You will assist customers by providing information, resolving issues, and ensuring a positive overall experience.

• Location: Bridgetowne / Pasig / Moa / QC / Alphaland etc
• Employment Type: Full-time | Onsite
• Schedule: Shifting Schedule

Key Responsibilities

• Respond to customer inquiries via calls , chat, email, and messaging platforms .
• Provide accurate information regarding products/services.
• Resolve customer concerns and escalate issues when necessary .
• Process requests such as account updates, order tracking, and troublesho...