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CSR-V - Order Management

🏢
eClerx
📍 Muntinlupa, Philippines
📍
Location Muntinlupa
📅
Posted June 04, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

📋
Job Description

Key Responsibilities

  • Accurately enter and validate customer orders in Salesforce and Citrix-based systems.
  • Monitor order status and ensure timely fulfillment.
  • Respond to customer inquiries via phone, email, or chat regarding order status, product availability, and delivery timelines.
  • Resolve order-related issues promptly and professionally using Salesforce case management.
  • Collaborate with logistics, inventory, and operations teams to ensure seamless order flow.
  • Escalate complex issues through Salesforce workflows and Citrix tools when necessary.
  • Maintain accurate records of customer interactions and order details in Salesforce.
  • Generate reports on order status, delays, and customer feedback using CRM dashboards.
  • Adhere to company policies, service level agreements (SLAs), and quality standards.
  • Ensure compliance with data privacy and security guidelines.

    • Qualifications

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    📍 Location Details

    🌆
    City
    Muntinlupa
    🗺️
    Country
    Philippines
    🚗
    Commute
    Local Area

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