Customer Service Representative – Retail

Cebu City | Onsite

Caldwell Communication



Job Description

We are hiring Retail Customer Service Representatives to assist shoppers with inquiries, purchases, and returns while providing excellent service.



Responsibilities:

Handle customer inquiries via phone, email, or chat

Provide product and pricing information

Assist with orders, returns, and exchanges

Maintain accurate records of transactions

Escalate complex issues to supervisors

Meet quality, productivity, and customer satisfaction standards



Schedule & Training:

Shifts may include nights, weekends, and holidays

Paid training on retail systems and processes



Requirements:

At least High School or Senior High School graduate

Strong English communication

Customer-focused and detail-oriented

Basic computer and multitasking skills