On-site - Quezon 1-3 Yrs Exp Bachelor Full-time

Job Description

CSR - Logistics Blended

Work Setup: Onsite

Work Schedule: Monday to Friday, 9 PM to 6 AM

Work type: Full time

About the Role

A Customer Service Representative – Logistics (Blended) provides multi-channel support (email, chat, phone, and ticketing systems) to assist customers with inquiries, order tracking, and issue resolution, including basic technical troubleshooting. The role involves managing and prioritizing tickets, maintaining product knowledge, collaborating with technical teams for complex concerns, and contributing to knowledge base updates and process improvements to ensure efficient service delivery and high customer satisfaction.

Duties and Responsibilities

• Provide timely and effective support via email, phone, chat, and Freshdesk
• Assist customers with step-by-step technical...