Customer Service Representative - Financial

Metro Manila | Onsite



Job Description

We are hiring Financial Customer Service Representatives to assist clients with account inquiries, transactions, and billing questions. Provide accurate guidance and professional support for financial matters.



Responsibilities:

• Respond to financial inquiries via phone, chat, or email

• Assist clients with billing, payments, and account updates

• Resolve transaction-related issues efficiently

• Document all interactions accurately

• Escalate complex issues to supervisors

• Maintain quality, productivity, and customer satisfaction metrics



Schedule & Training:

• Shifts include nights, weekends, and holidays

• Paid training on financial systems and procedures



Requirements:

• High School or Senior High School graduate (College preferred)

• Strong English communicatio...