The CSM Market Unit Leader leads the Customer Management MU strategy and execution for Cloud customer success, revenue retention, and expansion within the Market Unit organization.

Key Responsibilities

Customer Success Management

• Accelerate customers’ transformation to Cloud while minimizing churn through prioritizing value‑driven sales cycles, focusing on adoption, consumption, and value realization.
• Responsible for the accurate and timely reporting of the Market Unit renewal and churn forecast in collaboration with Sales, Revenue Operations, CS&D, Solution Areas, dCSM and PES teams; manage and drive churn reduction and churn recovery to improve and overdeliver churn and renewal rate targets.
• Lead MU team execution for Revenue Retention programs, Public cloud Adoption and Churn Risk Avoidance.
• Liaise with Product and Solution leadership to communicate feedback regarding performance, product development needs, evolvi...