Context

Works either in Customer Support or in BL Apps (AE, Brion or HMI) and can be located in the field as well as at HQ working on sustaining, NPI or customer projects. Interfaces with project leaders and mostly within own sector or project team.
Has basic skill set to practically make use of knowledge to resolve issues that have known solution in a limited competency domain.

Requirements

BSc in technical field with limited experience.

Responsibilities

Escalation support

Contributes to service order actions and problem description clarification.

New product / service development

Is able to find right channel to report VOC related to existing product functionality to product teams.

New product / service roll out

Executes predefined and standard tasks (e.g. part of a beta test plan, creates section of knowledge docu...