Mercier Consultancy is thrilled to offer a fantastic opportunity for a Croatian Speaking Customer Service Representative for our Client, Booking.com, based in Greece. In this exciting role, you will provide exceptional support to Croatian-speaking customers, assisting them with inquiries related to their bookings, accommodations, and travel experiences.

Your fluency in Croatian will be essential in delivering effective assistance, helping clients navigate their reservations and address any issues they may encounter during their travel planning.

Responsibilities

• Deliver outstanding customer service in Croatian through phone, email, and chat regarding booking inquiries and travel support
• Assist customers with questions about their reservations, modifications, and cancellations
• Resolve customer issues and complaints promptly and professionally
• Document all customer interactions accurately in our CRM system
• Collaborate with h...