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Job Description
Position Title: CRM Service Administrator (m/f/d)
Location: Zug Area, Switzerland (Remote work possible)
Start Date: As soon as possible, latest by October 2025
Workload: 100%
Contract Type: Permanent
About the Role
We are looking for an experienced and motivated CRM Service Administrator (m/f/d) to support our Finance & Commercial Operations team in the effective implementation and maintenance of Salesforce Service processes. This position offers a dynamic and collaborative work environment with opportunities for professional growth.
Key Responsibilities
β’ Lead the implementation of local and global Salesforce Service processes (scoping, user stories, incident and defect handling)
β’ Align local needs with global and regional CRM/ERP systems
β’ Maintain and optimize interfaces between Customer Service and other systems
β’ Identify and implement process improvements
β’ Perform regular health checks i...