Drive impactful CRM initiatives as a seasoned CRM Program Lead in Commercial Banking. Leverage platforms like Salesforce Financial Services Cloud and Microsoft Dynamics to optimize business outcomes.
We are seeking an experienced CRM Program Lead to spearhead our Commercial Banking CRM transformation program. This vital role demands leadership in managing large-scale CRM projects, aligning business goals with robust technology solutions. Ideal candidates will demonstrate strong expertise in Salesforce FSC or Microsoft Dynamics, coupled with outstanding skills in cross-functional team management.
Key Responsibilities:
• Lead CRM program roadmap and align with business objectives
• Oversee planning, design, implementation, and support phases
• Collaborate with Sales, Relationship Management, and Operations
• Enhance CRM solutions such as Salesforce FSC and Microsoft Dynamics
• Ensure strong governance and risk management practices
Requirements:
• 10-15 years in...