Department: Marketing, Retention & Engagement

Job Band: L5

As a CRM Operations Manager, you will be responsible for owning the ongoing development, and operational and technical delivery of SkyShowtime’s CRM capabilities across Retention & Engagement, with a strong focus on Braze, our customer engagement platform. 

 

You will act as the key bridge between strategy, execution and technology, ensuring CRM programmes are scalable, performant and operationally excellent across multiple European markets. This includes leading CRM capability and optimisation initiatives, partnering closely with internal teams and external partners, and overseeing the end-to-end delivery of both always‑on programmes and high‑impact ‘tentpole’ campaigns. 

You will be expected to proactively identify opportunities to improve CRM performance, unlock new platform capabilities (including AI‑driven decisioning), and ensure SkyShowtime is making full,...