London (Moorgate) | Hybrid (4 days in office)

We are working with a high-growth, private equity–backed digital marketplace that is redefining how consumers connect with trusted service providers. Following sustained investment and strong commercial performance, the business is expanding its customer engagement function to support the next phase of growth. This CRM Manager position offers a unique opportunity to take ownership of lifecycle marketing strategy within a platform used by millions, driving meaningful improvements in engagement, retention, and long-term customer value.

Role Highlights

• Design and deliver multi-channel CRM campaigns across email, push, and in-app messaging
• Drive customer activation and retention through behavioural segmentation strategies
• Own and execute A/B testing programmes to improve engagement and conversion rates
• Analyse performance data to link CRM activity with revenue and retention out...