PECTIV is a fast‑growing premium feminine care e‑commerce brand specialized in sanitary and intimate care products across the UAE & GCC.

We are looking for an organized and proactive CRM, Customer Service & E‑commerce Operations Executive to support customer experience, retention, and daily e‑commerce operations.

Role Description

This role will manage customer communication, CRM flows, order coordination, retention activities, and operational follow‑up to ensure a smooth customer journey.

Responsibilities

• Reply to customer inquiries via WhatsApp and email
• Coordinate with 3PL partners regarding delivery issues and order follow‑ups
• Handle address corrections, delayed orders, and customer complaints
• Support customer retention through WhatsApp and email campaigns
• Assist in setting up and managing CRM flows and automations
• Track customer feedback, reviews, and satisfaction
• Sup...