Handle customer follow-up activities and maintain strong client relationships Coordinate customer appointments, feedback, and satisfaction surveys Manage and update CRM systems and customer databases accurately Handle customer inquiries and complaints professionally and efficiently Prepare CRM reports and customer satisfaction analysis Coordinate with sales, service, and marketing teams to ensure smooth customer experience Monitor customer retention and follow-up campaigns Ensure compliance with company standards and CRM procedures Support customer engagement and loyalty initiatives Requirements Bachelors degree in Business Administration, Marketing, or related field Previous experience in CRM, customer service, or automotive industry is preferred Strong communication and interpersonal skills Excellent organizational and multitasking abilities Good analytical and problem-solving skills Proficiency in Microsoft Office applications, especially Excel Experience using CRM s...