**Primary Function/General Purpose of Position**

Working under the direction of the Mercy Health Life Flight Network (MHLFN), Director of Flight Operations, or delegate, the Critical Care Flight Dispatcher is responsible for receiving requests for ground and/or air critical services via telephone and radio, determining appropriate response, entering information in the Computer-Aided Dispatch System, selecting and dispatching the appropriate unit(s) to the nature of the emergency.

**Essential Job Functions**

+ Receives all incoming telephone inquiries for critical care assistance regarding patient transport in a timely, professional and courteous manner.
+ Maintains professional radio and phone communication utilizing excellent customer service skills when interacting with administration, transport teams, requesting agencies, hospital staff, physicians, and public safety personnel.
+ Triages all requests for transport and accurately enters all required i...