**Job Summary**

Responsible for responding to inbound calls providing customer service and responding to inquiries on general account information. Gather and translate all necessary customer account information and internal data to ensure the ability to collect receivables.

**Major Tasks, Responsibilities, and Key Accountabilities**

+ Performs accurate and timely entry of customer selection(s) into order processing system.
+ Monitors and tracks customer orders in accordance with credit and collection standards and to ensure on-time delivery.
+ Responds to general customer account inquires received via the telephone, e-mail, and fax correspondence.
+ Performs necessary follow-up to ensure customer expectations are met.
+ Utilizes business systems to document notes and conduct information gathering.
+ Resolves issues with customers including processing adjustments on late charges and overages/shortages based on pre-established guidelines.
+ Pe...