PenAir Credit Union Collections Specialist

Recover money owed to Pen Air Credit Union for delinquent loans while ensuring compliance with Fair Debt Collection Practices Act and all other regulatory guidelines. Identify opportunities to assist our members with collection of payment, arrangements to pay, deferments, and any other assistance available to bring an account into good standing.

Major Duties and Responsibilities:

• Contacts delinquent accounts by phone, text, email, and mail; takes appropriate action to bring current.
• Analyzes financial situation of delinquent borrowers; makes recommendations to repossess collateral or charge off when other arrangements to bring the loan current are unsuccessful.
• Maintains accurate files and reports on all collections activity.
• Completes weekly scheduled educational training through BVS courses, attorney courses, and other online resources.
• Performs skip...