This role combines credit investigation and collections responsibilities to support account monitoring, recoveries, and compliance with internal policies and legal guidelines.

• Assess creditworthiness through income, assets, and debt evaluation.
• Conduct background checks via public records and social media.
• Coordinate with Credit and Legal teams for resolutions and ensure compliance with policies and legal guidelines.
• Prepare and submit a comprehensive report for the Sales Team’s reference.
• Maintain consistent communication with the Sales Team regarding accounts for Credit Investigation (CI).

Collections

• Contact customers with past-due accounts via calls, emails, and written notices.
• Verify account information and outstanding balances in the system.
• Remind customers of due dates and provide account statements as needed.
• Negotiate and arrange payment plans, settlements, or restructur...