Key Roles and Responsibilities:

·        Manages receivables/outstanding debtors

·        Manages receipting and cash applications

·        Generates credit note in case of changes in the invoice, earlier payment discounts, etc.

·        Submit client statements on a monthly basis

·        Vetting and submission of clients invoices

·        Reconciles client remittance advice to GL

·        Records bad debt entries and generate reports

·        Investigates queries, create a database around queries in order to drive a feedback loop to
resolve the frequently arising disputes

·        Escalates and resolves within reasonable timelines (48 hours).

·        Improves customer satisfaction performance

·        Ensures that appropriate feedback has been provided to all parties.

·        Follows up on cancellations not billed correctly