Overview

Our client, a leading international insurer, is seeking a proactive and detail-oriented Credit Controller to join their team. This role acts as a vital link between offshore processing teams, underwriters, clients, and brokers—resolving complex queries, maintaining strong relationships, and ensuring smooth operational processes.

Responsibilities

• Manage assigned accounts, ensuring timely premium collection and accurate cash allocation.
• Escalate outstanding debt or cash issues promptly to ensure early resolution.
• Review and reconcile broker statements, raising and resolving queries effectively.
• Identify root causes of high query volumes and collaborate with stakeholders to reduce future issues.
• Develop and maintain process documentation and user guides.
• Ensure accurate data capture to support meaningful MI reporting.
• Analyse processes and data to highlight concerns and propos...