What You’ll Be Doing

• Support stores and customers with credit account applications/queries including credit checks and set credit limits ensuring compliance with company policies, relevant legislation and third‑party policies so that insured debts are compliant
• Monitor and manage customer accounts including proactive debt collection (via all forms of communication) and escalating accounts to debt collection or legal action where necessary
• Provide a professional and effective credit control service for the various stakeholders and build relationships with the stores so that we are better equipped to support credit accounts
• Collaborate as a team to resolve account issues, improve customer experience, and deliver process improvements across the function
• Any other ad hoc duties to support the Support Centre functions
• To undertake any other duties, activities, projects outside their job role that may be assigned...