Position Overview

As a Credit & Collections Specialist, you'll play a key role in managing financial operations, ensuring account accuracy, and driving process improvements. This role goes beyond payment follow-ups—it’s about building strong relationships, resolving disputes, and collaborating with internal teams to enhance financial processes.

Key Responsibilities

• Proactively engage with customers to ensure timely payments while fostering positive working relationships.
• Conduct large account reconciliations, investigating discrepancies such as short payments, overpayments, and unresolved balances.
• Collaborate with Billing, Pricing, and Operations teams to resolve invoice discrepancies, rating errors, and contract inconsistencies.
• Analyze payment trends to identify root causes of delays and implement process improvements.
• Develop strategies with internal teams to minimize disputes and enhance cash flow.