VI. DUTIES AND RESPONSIBILITIES:

1. Account Management and Collection Efforts:

 Monitor and manage a portfolio of overdue accounts by contacting customers via

phone, email, or written correspondence to request payment.

 Follow up on overdue invoices to ensure timely payment and resolve payment-related

issues.

 Establish payment plans with customers when necessary, negotiating reasonable terms

and ensuring adherence to agreed-upon payment schedules.

2. Customer Communication:

 Communicate professionally and effectively with customers to collect payments,

offering solutions for overdue invoices.

 Address any payment disputes or inquiries in a timely manner, working with internal

teams (e.g., sales, customer service) to resolve issues and ensure customer satisfaction.

 Educate customers about the company’s payment terms, policies, and procedures to

prevent future payment delays.

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