Responsibilities

• Assist Accounts Receivable and Accountant in daily AR and credit operations, including billing and collection processes.
• Verify collection receipts, ensure accurate data entry and timely bank-in of cheques.
• Generate sales billings/invoices and related documents accurately and on time, ensuring timely distribution to clients.
• Maintain and update customer billing information with proper documentation attached to customer profiles.
• Monitor outstanding payments, analyze root causes of overdue invoices, and follow up with Sales team or clients to ensure timely resolution.
• Issue payment reminders or cancellation letters when required.
• Track pending account actions such as upgrades, downgrades and terminations, and alert relevant teams when due.
• Process and validate customer upgrade forms and maintain accurate service duration by adjusting package expiry dates.
• Coordinate and liaise wi...