We are looking for a Courier Lifecycle & Engagement Manager to own the engagement, retention and performance of our courier base after onboarding. This role focuses on turning newly onboarded couriers into active, engaged and high‑performing delivery partners. You will work at the intersection of operations, data and communications, designing and executing initiatives that improve courier activation, retention and productivity. You will also own the courier communication strategy, ensuring that messaging, campaigns and lifecycle communications effectively drive engagement and activity. This is a hands‑on role combining analytics, operational execution and communication strategy.

Responsibilities

• Own initiatives to increase courier engagement and activity levels.
• Reduce early churn and inactive driver fleets.
• Improve conversion from newly onboarded couriers to active delivery partners.
• Design engagement programs that increase c...