Counter Fraud Motor Claims Handler

Birmingham - Hybrid

What you'll be doing:

• Deliver Counter Fraud benefit by identifying and investigating insurance fraud and undertaking investigations to validate or substantiate concerns. Effective portfolio management, including proactive review of new work and conversion to detected benefit, whilst ensuring SLA's and the lifecycle of cases are kept within process guidelines.
• Demonstrate all cases adhere to legislation and risk regulations set internally and by external governing bodies.
• Manage customer expectations, including enquiries into indemnity, liability and updating them appropriately throughout the lifecycle of an investigation.
• Demonstrate capability in preventing and detecting insurance fraud, with the ability to effectively manage potential outcomes including, but not limited to; cancellation, voidance, repudiation, negotiating settlement, litigation and re...