POSITION SUMMARY

The Correspondence & Dispute Specialist III is responsible handling Qualified Written Requests. The job will entail reviewing all written disputes and complaints from borrowers or their authorized representatives, researching and resolving issues, and providing formal written responses within deadlines. The job will require continuous learning and keeping up to date with applicable regulations such as the Real Estate Settlement Procedures Act (“RESPA”), Truth-in Lending Act (“TILA”) the Fair Credit Reporting Act (“FCRA”), and applicable guidance from the Consumer Financial Protection Bureau (“CFPB”).

DESCRIPTION

Duties and Responsibilities

Prioritize and be able to complete tasks according to regulatory deadlines.

Research loan history, documentation and applicable policies and procedures to determine if the appropriate steps were followed by the operational teams.

Research potential issues to identify root causes and be abl...