**Welcome to Heartwell!** The Heartwell **Corporate Support Technician** serves as the initial contact for network requests by collecting essential information such as location, device type, port requirements, and urgency prior to execution or escalation. Collaborate with Network Engineering to manage configuration changes, address troubleshooting beyond onsite capabilities, and coordinate planned network activities.

**Qualifications and Skills:**

+ Strong troubleshooting skills in corporate end-user computing environments, including Microsoft Windows, macOS, iOS, Android, peripherals, printers, A/V systems, and Microsoft Office.
+ Proficient with enterprise network hardware (Ethernet switches, wireless access points, patch panels, structured cabling) and basic LAN/WAN concepts.
+ Able to clearly identify, describe, and escalate network hardware issues to Network Engineering.
+ Comfortable working in IDFs/MDFs, adhering to management and documentation stan...