Role Overview

As the primary contact for a portfolio of corporate and commercial clients, you will lead tailored claims strategies, manage claims from notification to resolution, and work collaboratively across teams to support client retention and growth.

Key Responsibilities

Develop and implement bespoke service strategies that align with each client's needs and risk profile.

Proactively manage claims from cradle to grave, ensuring timely notification, monitoring, and resolution in accordance with Thomas Carroll procedures.

Review and verify claim validity prior to submission to insurers.

Support clients through the claims process by coordinating collation of the required documentation whilst proactively facilitating communication with insurers and/or their representatives.

Attend claims investigation and review meetings, acting as a trusted advisor.

Negotiate interim payments and ensure financial records are acc...