Job Description
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Salesforce Administrator (m/f) for CRM domain at Airbus Helicopters (Albacete).
Responsibilities
Manage, drive and monitor delivery of Digital projects in the Customer Relationship Management domain.
Maintain stability, performance, operability of CRM solutions (Salesforce, AirbusWorld portal, technical request apps, custom web apps).
Act as liaison between internal teams, MSPs and users to ensure service excellence.
Ensure health, configuration and technical evolution of Salesforce platform.
Execute technical support for Salesforce Org refreshes.
Manage release and audit action plans.
Monitor licenses and manage re‑harvesting.
Document changes in ticketing tools (ServiceNow, Jira).
Resolve Level 2 incidents, create technical knowledge articles, route complex i...