Coordinator, Workforce Planning – Call Centre

Vacancies Air Canada Vacations – Montreal Office, 1440 St-Catherine West, Montreal, Quebec, Canada

Job Description

Posted Tuesday, May 26, 2026 at 4:00 a.m.

Job Title: Coordinator, Workforce Planning – Call Centre
Position Status: Permanent Full-time
Department: Call Centre
Location: Montreal, Quebec

At Air Canada Vacations, we’re in the business of making dreams travel. We offer vacation packages, tours, cruises and more tailored to everyone’s needs. Join our team to help Canadians create unforgettable memories.

What you'll be doing

• Monitor Interaction Supervisor to track initiations within the call center across different departments.
• Cross-use staff to ensure service goals in all departments.
• Resolve customer service and operational problems.
• Meet profitability by actively seeking cost reduction ideas.
• Make rec...