Empresas: Minor Hotels Europe & Americas

We are seeking a Reservations Coordinator to join our Reservations Headquarters located in central Madrid. The selected professional will become part of our Reservations Department and will be responsible for supervising and supporting a team of agents, ensuring the efficient management of booking requests received through the various sales channels used by our clients.

The person who joins will be part of our reservations department, coordinating a team of agents to manage requests received through different sales channels of our clients in Europe.

Responsibilities

• Supervise and support a team of agents in the Reservations Department.
• Detect improvement areas within the team by monitoring agents’ handlings, providing feedback, setting action plans and following up on them.
• Work closely with the Training and Quality Team to ensure the team provides excellent service to our c...