**Minimum qualifications**:
- Bachelor's degree in Computer Science or equivalent practical experience.
- 3 years of experience project managing and delivering technical solutions.
- Experience in cognitive AI, Natural Language Understanding (NLU), speech to text, text to speech, and machine learning.
- Ability to communicate in English and Spanish fluently to support client relationship management in this region.
**Preferred qualifications**:
- Experience designing and configuring Contact Center solutions (e.g. UJET, CCAI Platform).
- Understanding of call center and digital ecosystem KPIs and analytics solutions to monitor and track those KPIs.
- Understanding of call center ecosystems, virtual agents and agent handoff, contact center desktop ecosystem, and related emerging customer experiences.
- Familiarity with Google technologies like Apigee, DialogFlow, Google Compute solutions, Looker, BigQuery, Dataflow, and Pub/Sub.
About the job