The Contractual Compliance Analyst's primary role is to process complaints received by ICANN regarding all matters related to the Registrar and Registry agreements, and the Consensus Policies.

• Review, analyze and process complaints in accordance with standard operating procedures
• Conduct and coordinate required follow-up procedures
• Make recommendations for standard operating procedures improvements
• Monitor day to day operations to identify and report emerging trends affecting compliance
• Prepare and provide referrals to enforcement and compliance check activities
• Provide information and support for investigations, Quality Assurance, and other reviews.
• Conduct calls with Contracted Parties on a regular basis per process
• Participate in continuous improvement
• Participate in staff development/training
• Other duties as assigned or requested to support the ove...