The purpose of the Contract & Helpdesk Administrator is to provide the support required by the business to ensure that the operational processes are able to flow freely. Performing back office duties, as detailed below, the role acts as an enabler for other departments by ensuring that essential information and paperwork is processed in a timely and effective manner. Working closely with the Senior Managers within the business, this role also provides an additional resource to support with administrative duties across the business. Taking ownership of the PPM schedule & Remedial Reactive Maintenance jobs thus ensuring that all tasks are completed in line with the service requirements; Apply contract costs for billing Identify additional costs & variations Liaison and follow up with Inspection Engineers; Ensure tasks are completed in line with the PPM planner, SLAs / T&Cs; Engineer/service reports are completed and filed in the appropriate location; Report back to clients and contract s...