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Job Description
Key Responsibilities
β’ Provide first-level support for Microsoft technologies, including Windows OS, Office including TEAMS, and other Microsoft applications.
β’ Set up and support corporate mobile devices running on iOS platform.
β’ Primary ownership of support and maintenance of the non-corporate workstations used for local regulatory reporting, financial and tax filing, and market data.
β’ Troubleshoot and resolve hardware and software issues on desktops, laptops, and peripherals.
β’ Assist with the installation, configuration, and maintenance of computer systems and applications.
β’ Manage and resolve support tickets in a timely manner, ensuring accurate documentation of issues and solutions.
β’ Execute off-hours configuration changes, support new releases and cyber controls execution.
β’ Perform routine maintenance and updates on end-user devices while ensuring compliance to cyber security policies, includ...